microsoft point and forgot password

I downloaded microsoft points for my nephew under his live account to buy the escalation pack. They have not used the live account for about 5 years now and when I went to change adult setting from teen to adult so I can get map. They used a hotmail account and no one knows or remembers the password for the live acoount. Is their any way I can get those points transferred to a different profile on hard drive so I can download map?
 

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Last updated July 5, 2018 Views 2 Applies to:

Nothing can be transferred from one account to the other. If they still know the email address, they can use the password recovery tool. support.xbox.com/.../manage-live-id.aspx

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Yeah its gonna be harder than that, I already had them try that and they dont remember the password because they dont even use the account anymore.............lol. Oh yes let the fun begin now................thanks.

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I believe you can contact customer support and they will give you the info, but you will have to answer certain questions about the console before they hand over the information.

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you can goto www.windowslivehelp.com/passordreset and go thru the windows live id validation page or the normal proccess if you still have access to the contact email

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