Microsoft Live ID: Rename Account

I've tried updated the sign-in e-mail address on my account at https://account.live.com and I'm unable to do so.  The e-mail addressed I used to create the account was an e-mail address that is associated with my father's ISP many many years ago.  I haven't lived with my father in years, and he's getting elderly.  I need this e-mail address to be updated to the one that I currently own.

Whenever I click the link to Rename account I receive the error:

The email address associated with your Microsoft account can't be change

Any assistance in this matter will be greatly appreciated!

 

Question Info


Last updated July 5, 2018 Views 19 Applies to:

The ISP's email address is still a micrososft account it just does not have a mail service.

Once you have the current Microsoft account and password for your xbox live account

AND

a new Microsoft account to switch to.

you can go to

Settings/Account/Account Security/Change Microsoft account on the console and folloe the steps for changing the Micrososft account associated with your xbox live account.

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to change the msa email on your profile you need to do so on the console.

its under settings-account-account security

you will find change msa.

it will then ask for the current msa pw and then the new email and pw.

the catch is you can only use another msa that does not have another gt attched to it.

if you are trying to use a yahoo or gmail or somehting other than hotmail or live you first need to go to signup.live.com to turn the email into a msa.

STAY AWAY FROM XBOX.COM WHEN CHANGING YOUR MSA.

as soon as the email is turned into a msa on signup.live.com go straight to your console and change it.

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