MICROSOFT help me or fix this, dashboard videos alwasys buffer.

I have a 360elite, and have test on two separate high speed data connection, and regardless of where I am in the world if I try to watch a video from the dashboard, like a video on an upcoming game it will constantly keep buffering. THIS IS UNACCEPTABLE... Phone customer service could not help.... IF this happens on my one I will return it and switch to ps4. Someone please help.
 

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Last updated July 4, 2018 Views 2 Applies to:

Hey, koko atae


The first thing we'd try is to clear the console cache & redownload your profile. Any change after that? Does it change if you try this with a different profile on the same console? Your post makes it sound as though you've tried this on multiple networks, is that correct? Have you been able to try it on a wired to modem connection?  Any change? 

Do other video apps work without issue? Let us know when you can, we'll be here for any & all other questions.  

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It's the way the videos are encoded and published.

Microsoft Movies & TV Team

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it does the same thing for me all dash board video bufer constantely each 2 secs it says loading from 0 to 100% and after 3-4 secs same thing.  not doing it with any apps only dashboard wtf is this.

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