So, I'm looking to see if anyone out there has experienced this same issue......
A month ago, I noticed my Xbox One wasn't playing any of my Blu-Ray DVDs. However, it was able to play games just fine. So I created a service request on 07/26 and shipped it to MSFT CORP in McAllen, TX (I live in Katy, TX). I received confirmation on 07/31 that my Xbox was received. 1 week went by and I finally received an Email stating that my service request had been completed and that the system was being prepared to ship (08/07/15). Also, my tracking number was "Manual_Shipment" (yeah....that's helpful) and that there is a 3-7 day processing period. I contacted Microsoft and requested a tracking number and was told that they could not provide one, but to be rest assured that my Xbox would arrive soon. 10 days go by and I'm wondering where my xbox is. I once again contacted customer support and was told that they are unable to find ANY information on when my Xbox was shipped from McAllen, TX to me (in Katy, TX), nor could they find record of what address it was sent to or what tracking number is was sent with. I am currently waiting to be contacted by the Escalation Department for more information. At this point, I feel like my Xbox is gone. There is no way it would take more than 10 days to be shipped across Texas, unless "Manual_Shipment" means they just tied it to a carrier pigeon's leg and hoped for the best.
Has anyone else dealt with this issue before? I really need help here.