I had you send me a replacement Xbox one and I sent it back as I did not need it now I have proof showing its been sent to your facility over a month ago and you take 535.05 without first verify with your returns department. It now has been over 21 days and has not been resolved. I have spoken with 7 different reps all telling me they would email me to keep me up to date never received any email and I know just recently got an email from your advocacy team that they are just now looking into this. This is not acceptable I am sorry but I don’t make the big bucks so this has cause me to get late fee's because I could not afford all bills and not I am in debt because of your fault of someone misplacing the console I returned and I get penalized for it. I have been a Microsoft user for over 10 years and this is the worst support I have ever received from anyone.