microsoft account

I have a Microsoft account originally set up thru my sons xbox 360 with a gold membership. that console died and we recently for Christmas got a new xbox 1. but when we set up the console I set up a second gamertag under the same email and the same password. Due to this I cant access the original account with the xbox live. obviously very frustrated that he cant play with his do I resolve this issue? I know the original  account is still active because Microsoft recently deducted the fee for the membership from my checking account. Thankyou


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Hey there asajr66,

Sorry to hear you're having issues with your account.

For this particular issue, you'll want to get in touch with our Phone Support team. They'll be best equipped to look into your account with you and work on sorting things out. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.