Microsoft Account Password

I am unable to reset my password for gamer tag DJ ZOMBIE XL as the security questions provided are not sufficient and therefore it will not let me gain access to the account. Could somebody please let me know what I can do without having to create a new account and lose the xbox gold liver membership I have associated with this account.

 

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Last updated July 5, 2018 Views 0 Applies to:

If you are using a hotmail account, have you tried changing the password at the hotmail site?

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I have tried this but it wont allow me to do it as it says I have not answered enough security questions. I am probably going to have to create a new profile but then I will lose the remaining gold membership I have!

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You could try resetting it here

account.live.com/ResetPassword.aspx

Other than that, if you can't remember the password or the security questions you set up for the account I'm afraid there's nothing else that can be done.  Sorry.

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