Microsoft account help

ok so i go to play my xbox, sign into my profile. it signs in then it comes up. "you'll need this profiles microsofr account password to sign in" so i enter it and it comes up with "this email adress or password isnt valid for this account. try again." but i can sign into that same profile using the same username and password on xbox.com... iv tryed reseting my password still doesnt work someone please help?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hi there,

have you tried to clear the cache of the console to see if that helps: support.xbox.com/.../clear-system-cache

If that fails, try to see if redownloading the profile helps: support.xbox.com/.../profile-move-delete

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