microsoft account email is wrong - can't login, can't recover password

Hi,

This is a strange one, don't know how this happened - i'm a dad here, who doesn't go near the xbox except to set up stuff for my son -

basically my microsoft account is set up for an email i don't have access to  - I can't log in to my microsoft account because it's registered with a yahoo email that ends .com - but my email is .ie - otherwise it's the same user name - i think my email used to work for both .com and .ie but now it's just .ie - set up a new microsoft account for .ie - but need the old password for old microsoft account which is .com to change to new account which is .ie -

Basically my current Microsoft account is for an email I have no access to...

Anyone come across anything like this before?

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Hey there!  OK, so if I'm understanding correctly: you have all the info for the account.  You know the email and you know the password, but you just don't have access to the email?  In that case, I would recommend using a console to swap the Gamertag over onto a different email.  Here are the steps to do that: Can I switch my gamertag to a different Microsoft account?

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