Merging Old Account User ID's with Family Pack?

Hello-

I purchased the family pack for my kids and was wondering if I can merge their existng accounts and ID's with the ones created as I downloaded the family pack for Xbox live?? The kids were upset they lost all their ranks/awards.. :(

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

It's not possible to merge accounts. You should have been able to add their existing accounts to the family plan. Unfortunately I'm not sure if you can remove the newly created ones to add the existing ones.

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