Merging Existing XBox Profile With New XBox Live Account/Profile

My daughter has an existing account on our XBox, as does my son.  Last year I created an XBox live account for my son and everything appeared to work correctly - his gamertag shows up as an XBox Live account and the account was intact.

I recently tried to do the same for my daughter, but have ended up with two profiles on my XBox with the same gamertag(!). The original one is intact, but is not associated with XBox Live, and the new one has no gamerscore, customizations, etc. but is an XBox Live account.

So, how can I merge these two together so that I have a single profile on the XBox that contains all existing score/achivements/customizations/etc. and is an XBox live account?

I read an earlier post from 2012 about moving saves, etc. that said to simply move stuff between storage devices, but this sounds iffy to me.  We would prefer not to lose existing stuff just for the sake of having an XBox Live account.

Thanks!

Peace!

 

Question Info


Last updated July 3, 2018 Views 4,013 Applies to:

Hey there

Welcome to the support forums

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After looking on the support section of this website, I have found some articles that might be able to help with your question. However it is about managing your Xbox Live Profile and editing it. Please follow the link bellow

support.xbox.com/.../profile-move-delete

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As for moving your games, I am not too sure you can do this as it would be registered to the gamertag that created the file. The only thing I can think of is a Licence Transfer, however this is for moving files between two Xboxes. Not between two Gamertags.

Is this what you meant?

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Please get back to me as soon as you can, i hope the link helped you a bit. If you still have the article that said you could move data between two gamertags, please post the link on here and I will read and try and help you with it.

Regards,

Volunteer Moderator | Xbox Ambassador | Article Author | Windows & Xbox Insider

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I originally tried what was shown on that link when I created the XBox live account - that is how I get into this situation in the first place: after downloading the profile, I ended with two profiles with the same Gamertag.  One is on the hard drive, the other is on the removable storage.  There is no need to move games - I just want the XBox Live account associated with the correct gamer profile (the first one).

A better question to ask is what is the correct way to create an XBox Live account for an existing XBox console profile.  I can easily create another email address for my daughter to register under if that is easier, we can abandon this current account that is fulblungered (it is worth $10 of my time to rename this new one to make the gamertag available again).

I will try to find that original article again.

Thanks!

Peace!

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I'm in the exact same boat!!! My son got an XBOX 360 for Xmas. We both created our local (offline) XBOX profiles and started playing offline. I was able to promote my profile to XBOX Live since I am an adult (though my wife would try to convince you otherwise). When I try to promote his profile to XBOX Live on the console, it tells me that I must create his account on the website. If I do that, I cannot link his local (offline) profile to his newly created XBOX Live profile. I'm interested to see if anyone posts a solution. In the meantime, I'll keep digging.

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Have you been able to determine how to fix this? I just set up my son's live account and have the same issue with needing to merge profiles or correctly link them.

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Hey there,

Thanks for the reply

If you are an offline user, you should just be able to click onto the Join Xbox Live button. This should take you through all of the process of upgrading their account to an Xbox Live Account. However, I do not think you can merge profiles with each other?

Regards

Volunteer Moderator | Xbox Ambassador | Article Author | Windows & Xbox Insider

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Hi SunkNath,  You must be an adult, because if you had kids you'd know that the join xbox live does not work for kids.  Xbox still has no solution for parents?  I am concerned because the dashboard has age inappropriate ads if you have a local offline xbox profile.  and only if you are online with xbox live account does the privacy and online settings of the child actually kick in to show age appropriate ad content.

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Yes!!! I'm in the exact same boat, also!!! My son got an XBOX 360. We both created our local (offline) XBOX profiles and started playing offline. I was able to promote my profile to XBOX Live since I am an adult. When I try to promote his profile to XBOX Live on the console, it tells me that I must create his account on the website. After I did that, I cannot link his local (offline) profile to his newly created XBOX Live profile.

Is there some type of answer where my son doesn't loose all saved game data?

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We are just now having this exact same issue. After a few years we feel our kids can now go online with XBOX live with parental controls but there is no way to migrate an existing profile.

What a load of BS, I get the same issues everyone else reports that you go to the child's existing profile and choose join XBOX live to only get it is associated with another profile.

yet other topics suggest you are able to take an offline profile and "promote" it to an online one. Seems like the only way to "promote" a child's offline account is to lie when signing up for a new XBOX live account when it asks for their age.

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Hi there Bozacksmith,

Seems like the issue you are having is promoting your child's account to an adults account. If I am wrong about your issue however feel free to correct me. 

Promote an account from child to adult on Xbox 360

Age is determined by the date of birth on the Xbox Live account. Once a person turns 18, he or she can follow the steps here to promote their account.

  1. On your Xbox 360 console, sign in to Xbox Live using the account that you want to change.
  2. Go to Settings and select Account.
  3. In the Your Information panel, select Promote Child Account
    Note “Promote Child Account” will only be available if the date of birth for the account indicates that you have reached adult age for your country or region.
  4. If you’re prompted to sign out of a current game session, select Yes.
  5. On the “Promote your current Xbox Live child account to an adult account” screen, select Continue.

Steps 6 through 9 apply only to accounts that are currently billed to a credit or debit card. If your account has a prepaid subscription, go to step 10.

  1. On the “To promote your account, replace the credit card that is associated with the account with a new card or payment method” screen, select Continue
    Note The same credit card can be used again. However, the credit card details must be re-entered.
  2. Enter the name, credit card type, credit card number, expiration date, and verification code for the replacement credit card, and then select Next.
  3. Enter the billing address, city, state, and postal code for your credit card, and then select Next.
  4. Verify your contact information, and then select Done.
  5. Accept the Xbox Live Terms of Use and the Privacy Statement.
  6. On the “Your Xbox Live account is now an adult account” screen, select Done
    Note If your Xbox Live account doesn’t change to an adult account, try signing out and then signing back in.
And as always it is much easier to create a new thread detailing your problems so that you can receive the support you deserve.

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I can't believe there is no solution to this problem. Just to be clear (because it seems that some are still confused about exactly what the problem is), if you have an existing offline profile, and would like to "Join Xbox Live" with it, you can, as long as it's an adult profile. If it's for a kid, you must authorize their email account on xbox.com (on a PC), do the whole charge-your-credit-card-.50-song-and-dance, which automatically associates the email address to a new, blank profile/gamertag. When you attempt to use this now-authorized email account as the email address for the existing profile with (14000 gamer points) on the actual Xbox 360, it tells you "it's already associated with another gamertag, and now you are stuck.

In a word, there is no way to use an email address for a kid's Live account that hasn't been "authorized" on xbox.com, but once that is complete, it's permanently associated with a fresh gamertag, so can never be associated with the existing profile your kid has been building offline for 4 years.

You try telling your 10 year old that his 14000 gamer points, savegames, and achievements now mean nothing. It's just so amazing that with the thousands of times this scenario must have played out that there is apparently no way to remedy this.

I guess if I lied my way through the account creation stuff I might be able to get it done by letting my kid have an illegitimate adult account. That's not exactly putting child safety first. It's just pathetic.

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