Merging Accounts (Accidentally made a 2nd)

Hi All,

     I went online with my computer and bought BF4 Premium download. I checked my 360 and it was downloading. I was still logged into the marketplace so I went back in and realized that I had created a second account. I thought it was strange when it asked for a new card and everything. Can I merge the two so Premium will download for me?

 

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Last updated July 5, 2018 Views 50 Applies to:

Sorry, correction- it was NOT downloading.

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I want it to be on my original Gamertag

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You cannot merge accounts. However you can use content with other accounts on your console provided you are using the same console that originally downloaded the content

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Also the charge is not going to be refundable, as it states in the ToS.  You can't merge accounts either.  You're also going to want to sign in on your console and go to Settings -> Account -> Account Security to check the e-mail your account is actually using, if it's the same one you used on the website then your account is broken and you need to contact support, most likely it's a different.

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