Membership suspended?

Okay so I recently got a message appear on my screen saying that my membership is suspended until I update my payment options.

"We'll charge your payment option and reactivate your membership after you update your account, but there may be some delay."

How long is this delay exactly?

I have changed my payment options to a paypal method, and that hadn't worked after 2 days, so I put a credit card on there instead .

And it still hasn't changed! I am unable to sign into Xbox Live and play my games due to that one message.. If It were off I could probably manually buy the Gold subscription instead of the 'system' automatically doing it for me and then reactivating my account.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Hey there,

This normally happens when there is a problem with your payment info....mainly if there is an expired card on your account or even if there has been minor changes too.

You can try the billing site to see if everything is entered correctly or to make sure your changes are correct too. If you have an out of date card,  you will have to call support and talk to billing to have them help you sort it out.

https://login.live.com/ is for the billing site.

You can call 1-800-4MY-XBOX and press the buttons according to your issues so you can have a Billing Agent correct your info.

You can also you the support link from this site and it will give you a few options on ways to contact them too.

http://support.xbox.com/en-US/

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Same thing with me.. does anyone know if it unsuspends after a while

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Suggest you contact a Billing Agent. You can choose Option 1 after

finding your country's support line: See http://tinyurl.com/XBLnumbers -

but a faster way to speak to a Billing Agent is to go to http://xbox.com -

sign in there if you can - then go to

http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5


If you are not in the US then replace the red US above w/ yr country code

(i.e., CA for Canada, GB for Great Britain, et al.)


Click on Request A Call and type in a few lines explaining your issue

and you will get called back quicker than if you waited in queue on hold.

 

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Hi guys!  You may not need to contact billing agents just yet!  There's a few things we can try first.  

Let's head to the billing website. You'll want to make sure that all your billing info matches the billing info for your card- and also that the card and the account are from the same region.  If that doesn't resolve it, you may wish to try adding a new payment method to see if that one goes through.  Thanks for posting on the Forums, and hope to see you back on LIVE soon!

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