Membership Probz

Alright der,

Basically having some membership issues with upgrading to gold again. I bought gold during December 2011, but was not renewed this year due to a change in credit. This wasn't intentional but can It looks like I now owe £40 when I don't want to. 

Can I still use prepaid cards to get my membership gold without paying this??

If you can understand this, any replies would be greatly appreciated.

Cheers. 

 

Question Info


Last updated July 4, 2018 Views 19 Applies to:

you can try using a pre paid card and see if it works. if not contact for billing problems contact (800) 469-9269.

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To fix this issue you would first need to pay off the balance you owe by updating the credit card information on your account. To do this click on Account in the top right hand corner of the webpage under your gamertag and then click on Manage Account and you will be able to update the information. If you are still having issue's you can contact Xbox Support by phone.

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[quote user="I Andy I"]

...I bought gold during December 2011, but was not renewed this year due to a change in credit. This wasn't intentional but can It looks like I now owe £40 when I don't want to. 

Can I still use prepaid cards to get my membership gold without paying this??

[/quote]

Unfortunately, if you owe money, you can NOT use prepaid cards, as long as your account is flagged for the outstanding balance.

You can either try to resolve this by adding a valid payment method to your account, and moving the Live subscription to that payment method, or simply call the toll free phone support.

However do not use the 800 469... number above, as this is for the US support. Seeing your Pound currency sign, I assume you're from the UK. Therefore use this info:

Phone assistance is available.

    Monday-Friday: 08:00-21:00
    Saturday: 08:00-19:00
    Sunday: 09:00-17:00

Phone numbers

    020 7365 9792 or 0800 587 1102
    Hearing Impaired (TTY device): 0800 5871103

Please note that if you call us using a mobile phone, there may be additional charges from your service provider. Please contact your service provider for more information.


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Cheers for the replies chaps.

Gutted paying 40 big ones for 12 months!

Nice one again, appreciate it yo

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