Matchmaking: service alert

Heya! Just got an xbox360 yesterday.
Everything is working fine except when i test the network connection i get "Matchmaking: service alert".
I can download games and use xbox live (i have not tried joining a party or chatting as i have not added any friends yet). i have opened the ports on my router, i have enabled Upnp, my router firewall is off, i have downloaded my player profile. searched everywhere, tried heaps of fixes but nothing will clear up this error!
everytime i play an online game i only get matches with 1 bar on my latency.... just cannot play like this. please help!

some people say it is a microsoft issue and others say it is a NAT issue. i am about ready to return this box and stick with PC gaming.....
my modem router is a Tompson TG782T.

 

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Last updated July 4, 2018 Views 2 Applies to:

And yes i have browsed through many threads on here. still cannot get a fix to this.

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Having the same problems

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What was the reason for this service alert? Needing HELP BADLY FOR SAME ISSUE

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Hey Hypnoticlove. This was a while ago so I hope I remembered this correctly. It seems my modem router was the issue. I returned it twice and same problem. I ended up getting a mid range Netgear modem and it fixed the problem. Can you take your xbox to a mates place and try your connection there? Or can someone lend you a different modem/router to try? Thomson modem (telstra bigpond supplied) was horrible for gaming, not sure of the newer ones... try your connection at a mates place that has a working xbox and account. At least you can eliminate if it's your modem or if it's on Microsoft's end.

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