Matchmaking Issues

Having issues getting connected to American players. Only getting connected to players from Europe.

What Country/State/Province do you live in? USA Tennessee
Modem brand & model number: 
Router brand & model number: netgear wndr3400v2
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal
Things you have tried: Buying new router/resetting system updates/ redownloaded profile.
Is UPnP Enabled? Yes/no/Unknown :  Yes
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter:  None
Who is your ISP(Internet Service Provider)?  Bellsouth

W: 000 - 0021
X: 000 f001
Y: 20A8 4840
Z: 0000 0000
ID: ffff ffff
L: 0013 10f0
Q: 0015 10f1
T: Wireless
D: 192.168.168.1, 0.0.0.0
S: WPA2
C: 7

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

What make and model of modem has BellSouth provided you?

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How do I check? I know I have a dish on the side of the house and I'm connected to a local internet service provider through radio towers.

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Then you're not on Bellsouth,, even though you said so above. The local WISP (Wireless Internet Service Provider): Who are they and what kind of radio modem did they provide?

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Is there any way to get this information from my computer ? otherwise I'll need to wait for someone to check for me later today.

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{Win-R} | cmd | IPCONFIG /ALL

collect the IPv4 DNS server addresses and post them here do we can run them through http://whois.net/ip-address-lookup/  which may, maybe, reveal your ISP.

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IPV4 Address   192.168.168.151

DNS Servers   192.168.168.1

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Hmm, OK.  Let's actually start with the steps here: Xbox LIVE Disconnects | Xbox LIVE Slow | Speed up Xbox LIVE  do they improve things at all?  If they don't, we can do a little more digging into the nitty gritty.

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