Managing Payments

I want to remove my credit card from my account because it has automatic renewal on and I dont want that. How do I either remove the credit card or take auto renewal off?

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

You'll have to call support and have them turn off auto-renewal. Then once your subscription ends you can remove the credit card. A card can't be removed while it's attached to an active gold account.

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As a precaution, if you opt to cancel the auto-renew be sure to do so before you see the charge on your bank account otherwise it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy: support.xbox.com/.../call-us.aspx

Hope everything works out!

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