manage payment options

when i tried to update my payment options it came up that my account was suspended so i obviously changed my card details and it said it was suspended until they charged my card so i left the ammount i usually pay for gold in my account and have been trying on and off and it keeps saying the same message. when i try to do it on the laptop it says that i've found a glitch in the system so i went to request a call back and the submit button doesn't work. it seems that every solution to fix my account doesn't work can anyone help me with this i can't call because i have no money in my phone to do so.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Tina thank you for asking your questionn here in the fourms. I'll do my best to help guide you to your soulotion.

To start with please visit support.xbox.com/.../purchase-xbox-live-content. Here you will find answers to many questions about what your going exp.

If you are still havinging issues please get back to us.

 

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Have you checked all the info, payment acct + other, at http://commerce.microsoft.com ?

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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the same thing is happing to me

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you might owe more than expected...you can contact phone support also.

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When I try to update my payment options it comes up with an error code and when I type the error code in on xbox website it doesn't help me besides telling me it's a problem

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