A couple weeks back my xbox would not turn on. I started a chat with an ambassador who told me to take my xbox cover off to fix it. He walked me through it and when I finally got it apart he abruptly ended the chat. I called microsoft support who told me that I should never have done that (take the cover off), but send it in with $80 and they would fix it. Well I got my xbox back today, unfixed. Claiming that I had tampered with it, they now refuse to fix it. I spoke with a support manager who told me if I could produce the chat I had with the ambassador then maybe he could help me. Thing is, you can't save or print a chat window and there is no identifying the ambassador you are chatting with. I feel like I am the victim of a well planned scam. Convenient that Microsoft has these ambassadors doing unpaid work for them without microsoft having to train, pay, vet or even take responsibility for their actions.