Major Account/Login Issues

I decided to sign up for Xbox Live Rewards and that's where the trouble began. The email on my gamertag is set to one that I originally signed up with back in around 04. I no longer have access to that email nor do I remember the password. I have no idea what my account recovery questions are either. So now I have no idea how to change my email on the account.

Problem 2:, I went ahead and signed up my primary email for windows live and then hop on over here. I was shocked to find I already have a username/gamertag associated with this account (BroodySkydiver0 ??????). I have no idea what this is or where it came from. I have never had a Live account on this email so how can I remove the gamertag associated with this email?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Xbox has started assigning random gamertags when you sign up, so that's probably where this gamertag came from. If that's the case, then you get 1 free name change. support.xbox.com/.../change-gamertag.aspx

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