Major account trouble. Inactive email service, no alternative email, no phone number, few security proofs available. (Not on this account)

  • The profile in question is PinkishAndrew
  • My console is set to auto-log in so I have access to my profile on there - until I sign out or change console
  • The problem started when I tried to log in to my xbox account on the SmartGlass app
  • The email address I set on the account is no longer active due to the service being shut-down
  • I have little security information that I can confirm
  • I have been able to successfully change the password 2 times but as soon as it accepts the new password,it takes me to the screen "It looks like someone is trying to access your account"
  • I do not want to create a new account and lose everything I have done on that account over the last 5 years.
Any help is MUCHLY appreciated as this is getting very annoying
 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

I'm in the same boat right now actually and am about to contact Microsoft support, I'll let you know how it goes.

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I  rang them about half an hour ago. The most they can do whch the operator told me is remove credit card info and disable auto-renewal

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If the e-mail address is at live.com, hotmail.com, or outlook.com, you can re-create it on the live.com site and it should re-establish a link to your account. I've had this happen before. If it is at another website, create a new address at live.com using the other domain (yahoo, gmail, etc.) and you can confirm it with the real website by logging into your e-mail address there.

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the domain is @hiptop.com.au (for the hiptop/sidekick phone which is now not supported in australia hence why it cant be accessed) Will that still work?

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It may or may not, it depends on if the company that issued the e-mail address has a functioning web-based mail client. Additionally, you would probably still have to have the phone service or the e-mail address at the domain itself may be deleted.

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It only allows me to choose hotmail.com or live.com domains.

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Hey guys! If you cannot access your accounts, start with http://xbox.com/forgot. If you still cannot access your account, please contact us via chat or phone and an agent will be able to assist you further. Thanks!

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