Madden 25 freezes for no apparent reason

I have been trying to play the Madden early release since friday afternoon, but the game freezes my 360 everytime the game starts. Either at kickoff or the intros or coin toss the game just freezes and i have to power off the 360 by pressing the power button. I have tried every troubleshooting step i can find. I have cleared the caches on all devices, deleted and redownloaded the 7 GB game file. Deleted and redowloaded my xbl profile. Removed all other profiles from my HD. I even went as far as trying a spare 20gb HD with only my xbl profile and the game on it. I also tried a 16 gb usb drive with only my profile and Madden on it and it still freezes. Sometimes when the game freezes the screen turns green with thin vertical lines other times the screen just freezes with whatever is there. Is this an xbox problem or a game problem. If so i need my $ back for this early release that doesnt work at all.
 

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Last updated July 4, 2018 Views 1 Applies to:

I also sometimes get a dirty disc error which makes no sense considering this is a downloaded game and there is no disc in the tray either.

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No ideas on what is causing this, XBL Support?Who do I need to contact for a refund? This game does not work and is the only one causing my 360 to freeze.

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***tap tap tap*** Is this thing on..?

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Thanks for the help clowns.

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Hello Crash921 ! Is there any error code coming up before is freezes or after restart ?

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Hey there Crash!

Apologies for the delay in receiving a reply. We work from the oldest thread to the newest thread, so whenever you bump your thread it pushes it farther down.

Is your game still freezing/crashing after the release of the full game? Are you seeing any erorr codes or error messages when this happens?

Let us know and we'll work with you from there.

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I just bought madden haven't tried playing it yet and it's not a bad disc it freezes at the loading screen and I've put in every single one of my other games and they are working fine!!! 65$$$ for this!?!??!

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Hey there Nightly! If you haven't already, please go ahead and make a new thread detailing your issue and any steps you've taken so far to fix it. That is how these forums work best as it lets us tailor our support to your specific issue. ^_^

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