Lost Xbox Live MS Points

I have lost MS Points on Xbox Live.  Several months ago after I made a purchase of the Mass Effect 2 Arrival add-on content, my balance was 3600 points.  Last night when I checked, my balance was now 1700, meaning that 1900 points were inexplicably lost.  I checked, and indeed there were no other downloads purchased other than the said game add-on content.  And so I am at a loss as to how my points where lost.  What can I do to recover the 1900 Xbox Live MS Points?

 

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Last updated July 5, 2018 Views 0 Applies to:

Did you check billing.microsoft.com to see a tally of your points and what they may have been used for?

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Also, were some of these points promotional? If so, they have an expiration date on them that you can view at billing,microsoft.com. This would have been explained to you in the Terms and Conditions for the promotion you received them from.

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you stole 80 MS points from me.....that i have already paid for...

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