Lost profile and cant download

Hi, i had an issue with my gamer tag, it vanished from my log in screen and i can not download it again, have tried to restart modem, xbox, and still it wont let me download, 

can anyone please help, i am gold membership

Thanks

 

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Last updated July 4, 2018 Views 3 Applies to:
hi im sorry im having the same problem and i have tried every thing :((((((

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Xbox Live was having problems with sign-in earlier but should be resolved now. There are still a few unresolved issues affecting the service though.

Service Status 

That link shows the problems that still remain which Microsoft is working hard on to resolve. So if experiencing any other problems please check there and see if they are listed. 

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