Lost password/account

My xbox live account was created about 6 years ago, and the the email originally used to create that account no longer exists. Furthermore, I don't know the password that was used to create the account.

I want to change the windows live ID associated with my account, but I am unable to do so because I don't know the old accounts password, and I don't remember what I put down to all the security questions it asks me.

Is there anyway to set up a new Windows Live ID to my xbox live account?

This is not the ID currently associated with my account, but it is the one I want to use. When I created this it automatically gave me a gamertag to use with it, how do I delete that?


Question Info

Last updated July 5, 2018 Views 2 Applies to:

Hi there,

you will need the password to be able to change the Microsoft account connected to your xbox live account.

To reset password or recover the account the options options to do so are on this link support.xbox.com/.../forgot-microsoft-account-password


If you still can't access your account after those options, I'm afraid there is nothing else to do, but to create a new account

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