Lost password, what to do?

Dear xbox community,

I have a problem concerning the xbox live account that is linked to my gamertag. I have lost its password. So? Just go and recover it? Yes, that is what I tried to do.. But this problem is a little different, I guess.. The password has been lost for about seven years, so I can't remember a thing with which I could recover it. When I had my gamertag linked, I tried to change the password. Something went wrong there and I lost the password. However, I could still play live and use my gamertag properly without any downsides, so I decided to just leave it this way. After seven, or maybe six years now, I would actually like to retrieve it after all since there are much more benefits to having your gamertag linked to a live id. So, what do you recommend me to do? I have used the gamertag for seven years now and I kind of bonded with it. Is it even possible to retrieve it? Or do you suggest that I make a new one?

Thanks in advance,

Patrick

 

Question Info


Last updated July 4, 2018 Views 20 Applies to:

Hey there IIPyjamaTimeII! Let's see what we can do to get things sorted.

I suggest using the xbox.com/forgot page to see if that helps recover any forgotten information.

Let us know how things go and we'll work with you from there. =)

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Hi,

I have already tried that multiple times! I simply cannot recall the information that is needed for recovery. It always states that there is not enough information to verify that it is my account.

The gamertag this is about is 'PatastrophiCc'. It's about seven years old and I've always had xbox live. However the security update requires me to log into my account, which thus so isn't possible..

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Hi Time,

If the Recovery Form did not do the trick, your next step will be to contact Phone Support. If you can pass their verification, they may be able to assist you in recovering your account.  

Let us know how that goes, or if you have anymore questions.  

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I hope phone support will be helpfull, I'll try that. Should I prepare myself before contacting phone support, by preparing a couple answers about the account?

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They should be helpful. : )

As far as prepared content. They shouldn't ask you anything you don't know. 

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