Lost parent's email password

Hey, I have recently decided to start playing xbox again after a year break. I tried to sign into xbox live but there is a new code of conduct. I accepted it but then I had to sign in with my parent's email. However they haven't used this email for about 3-4 years and they can't remember what the details they used to sign up for so the ' survey' recovery option wasn't useful and neither is the email reset link as my parent's don't recognise that email :L

I wouldn't mind starting afresh but it's the amount I have spent on downloadable content. I have spent a fair amount on map packs and everything. I just don't want to have to buy them all again and then buy the new ones because I'm just not made money haha :L


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Hey there iXz aDaM x!

I'm sorry to hear you're having issues remembering the email/password to the parental email tied to your account.

It looks like you might have done so already, but if you haven't, I suggest trying out the steps on xbox.com/forgot.

If none of that works for you, your next option is to use the Contact Us page to set up a support call with an account specialist who will be able to go through your options with you.

I hope that helps! ^_^

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