Lost Microsoft Account - need help reclaiming it

Hey guys, my friend has forgotten the email address to his Microsoft account and has removed is Xbox profile linked to the account from his Xbox one, he wants to get his profile back but does not know what the Microsoft account email address is to be able to download the profile. We have traced every possibility of finding the email address. What options do we have to find the email address and what is the best number for support (previous attempts for support got nowhere).

*For clearance* he originally had to update his security by entering a code texted to his phone (while on Xbox), but it wasn't working. When he tried to go onto is Microsoft account on a computer he used the wrong account without realising, in an attempt to get passed the security on his Xbox he removed is profile from the Xbox (account still exists) and then tried to download it by signing into his Microsoft account, at this point he realised he used the wrong account and has no idea what the Microsoft account for his Xbox profile is.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

support.xbox.com/.../forgot-microsoft-account-solution  Has Info to try recovering the account. If he can verify the Account ownership with support He should be able to get the Correct account from them Can be contacted at 18004MyXbox or (800) 469-9269

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I think the easiest way to find an account which used to be on the Xbox One is using a simple trick.  First you'll want to sign in to any other account on the console (create one if needed).  Then go to Settings, Remove Accounts (if it isn't already removed, which in your case it already is), then straight to Family Add....click on the account and when you do it will show the email address very large right there.  You may not know the password to complete this process but you'll see the email address clearly which is the account name.

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