Lost Gamertag

I had a gold membership and kept it in good standing as I lost connectivity at home. I have since bought a new console and when I went to download my Gamertag it made me sign in and then gave me a random Gamertag ive never seen before. I then loaded my original Gamertag off of a usb and tried to access it now it claims it doesn't exist under my account how do I retrieve my old tag?


Question Info

Last updated July 5, 2018 Views 2 Applies to:

You'll need to contact support.  If the Microsoft Account was deleted then they will need to attach it to a new one.

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