Lost gamertag

I have a gamertag that I have lost access to. the gamertag is still associated with my email account as I regularly receive announcements from Xbox live, but when I sign in a different gamertag comes up. I can't change the tag because I get the message "this gamertag is already in use" plus there is the 800 points that I also have to pay in order to change it. Just so its clear, I would have no problem paying the points, but its not worth it if I have to get a whole new gamertag, and lose all of those achievements. This is the second suc gamertag that I've lost access to. can somebody please help me?


Question Info

Last updated July 5, 2018 Views 4 Applies to:

Suggest you call support and make sure that email account is associated with that gamer tag-

its a 1 - 1 relation where Each GT = 1 Email address.

and no email can have 2 gamer tags.

I have heard once that emails use to have more then 1 GT associated with them - but I think that person was pulling my leg. And in 6yrs on xbl I have never heard of anyone else having that.

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