Lost gamertag and email access to account.

Hi,  I have had a gamertag for about 3 years but the email address attached to it has now been replaced meaning that when I came to sign in today the email account is no longer recognized as a Microsoft address meaning that I can no longer do a password reset or log in using those details.  I set up an alternative email address so I thinking that I would be able to use this to do a password reset would be fine but this does not work either.  I need to access my account to link my old gamertag to my new email but there appears no way to do this without access to the old account meaning that 3 years of gaming has been lost and 4 months of a live subscription has gone too.

I have attempted to log in using my old email address and the alternative but it says that they are not Microsoft accounts but when trying to set up a new account on that email address it says they are!  Clearly something isn't right there to make this occur.

I would really like to pick up the phone and just speak to somone to sort this out but I don't get that as a support option so can someone point me in the right direction please or should I just accept that it's gone for good?

Thanks, Dan.


Question Info

Last updated July 5, 2018 Views 5 Applies to:

Step 1: Make sure you got the correct email address.

**If it shows that it does not exists, contact Xbox Support to see if this Microsoft Account is still active.

Step 2: Password Reset - https://account.live.com/password/reset

**If step 2 fails or not applicable, proceed to step 3

Step 3: Account Recovery - https://account.live.com/ACSR

Step 4: Contact Xbox Support for advance options if Step 1-3 fails to work.




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