Lost Data

While playing Ryse, son of Rome on Xbox one' I had spent many hours playing, had multiplayer rank at 150, had found all vistas, scrolls etc, and had unlocked all executions etc. I log on to Xbox live and all of my progress, items found and purchased are gone and my experience level is 1. I call Xbox, we troubleshoot what we can and send issue for escalation, being told I would have response by then. 4 days go by, no response.. Call again and told give another 4 days..... its now been 3 weeks and what little info I can get is that "things happen" there is no back up for cloud data so at any given time your progress could simply dissapear along with all items bought with credit card, you can expect no response from Microsoft and if you do speak with someone, they can only offer an apology. I'm giving the escalation team another week to at least contact me with an explanation or watch eBay kids... Xbox one console with kinect, wireless control, and 3 games for sale !!!

 

Discussion Info


Last updated July 4, 2018 Views 1 Applies to:

[quote user="WickedBullshot"]watch eBay kids... Xbox one console with kinect, wireless control, and 3 games for sale !!![/quote]

I'll give you twenty bucks.

5. Services disruptions and backup

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store on the Services. Having a regular backup plan and following it can help you prevent loss of your content.

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Turned on my xbox after a few days of not playing and surprise! No profile, no games. All games I paid for gone and saved game data. All my minecraft maps that I spent hours creating,  gone. Should have listened to my dad and stayed away from Microsoft products. Guess we will get a ps4 to game on.

I'll give you fifteen bucks for your Xbox.

Hey there BeanTib506 :)

 

Sorry to hear you are having issues with your console. The best place to get help with this is the Xbox Support Forums. The place is swamped with users and staff that are willing to help out. You can reach that section on the below link.

 

http://forums.xbox.com/xbox_forums/xbox_support/default.aspx

 

If you have any issues or problems with the process, please feel more than welcome to PM me.

Many thanks,

Cloud