Lost connection to XBL during thunderstorm now Can't connect again..

I use Wired Connection by the way... I was playing Minecraft with a few buddies and suddenly a massive lightning bolt must have struck somewhere close as it knocked out my internet service. About 2 hours later, The internet is back up and all my other devices are connecting just fine except for my Xbox.

Everytime I try to connect, a message pops up saying "Make sure the ethernet cable is connected to both your xbox and your Router" And I've made sure they are both connected...

Any suggestions?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi,

I'm afraid it sounds like your Xbox Ethernet port is now broken due to the storm. Please try a different cable and port in your router/modem if that does not solve it I'm afraid the Xbox will need to be repair/replaced.

In future I would recommend using a surge protector mains socket and surge protector RJ45 coupler

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