Lost access to my account

Right i'll get straight to it,

Mohamed Jonny

emails:

[Mod Removed]

Ok, I stopped playing on my xbox about a year and a half ago, I have come back now, but have since lost access to the emails above, since the account was made when I was classed as a child, i needed my parents email, who has since lost their access to that email haha.

So what I would like is for you guys to confirm that I haven't been using my xbox live account (included above) and then send me the details to my current email [Mod Removed] so i can get back on and start playing again.

If you need anything more let me know , thanks

Jonny

 

Mod Edit: Please do not post personal information on the forums. Thank you.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

You need to contact Phone Support about this matter and they will help you out.

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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I have tried that already, but I just get an email saying I haven't given them sufficient info to be able to retrieve my account. all the information I have is what I have provided above. So not sure where to go from here

when i log in, I cant get on live as i need to accept terms and conditions from my parents account which I dont have access too :S

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Do your parents know what the email address is? If so, they should go through the processes of recovering their account in order to accept the Terms for you.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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Yeah the problem is they are away for a long time now, so not really viable at the moment

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