losing connection

we are frequently losing connection when on party or online game. someone suggested trying a wireless link but this does not seem any better.

tried connection test. no error message but statusmessage is

w 0000-0021

x 0000-f001

y 20a8-4840

z 0000-0000

id ffff-ffffhampshire,uk

router- dlink dsl 2640r

tried both wired and wireless(do not know what type of encryption)

external adaptor

isp= aol

tried various speed testers with varying results but typically-down=2500, up= 65, ping= 150ms(these are all with the xbox connected(i don't know if that makes a difference)

 

 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Can you run a test at www.pingtest.net and www.speedtest.net and when they complete copy the forum link it generates and paste it on here

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[View:http://www.pingtest.net/result/44924159.png]

[View:http://www.speedtest.net/result/1422871299.png]

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Run those tests a few times especially around the time where you are having problems on the Xbox, if they look similar contact your ISP as those stats are terrible. The packet loss is bad and the upload speed is none existent.

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