There was already a thread on this earlier which didn't have a solution except contact customer service. I contacted them and they couldn't do anything. The original thread was over a year old. Why is this not fixed yet? I'm trying to watch the Lord of the Rings the fellowship extended edition DVD on the the XBOX One and I just have a black screen. Supposedly it has something to do with the encoding on the disk, but either way it plays on the Xbox 360. It should work on the Xbox One as well. Can they not send out an update that allows it to play the other encoding?