Quick post to vent the issue I have just experienced with Microsoft support.
So around two weeks ago my Xbox Live account got hacked and some unscrupulous f***er bought 10,000 Microsoft points on my account (£84 worth). I realised this pretty much immediately and reported it immediately and the account then got locked down. So assuming that Microsoft would find the culprits and see the issue, i was looking forward to getting my account back and my money back from the unauthorised sales.
Instead what has happened is two weeks later, Microsoft have reported there was NO unauthorised access, therefore indicating they think that I was the one who bought 10,000 Microsoft points, spent them all on Black Ops expansion packs, then called up to report a fake access to lose my access to Xbox Live for two weeks, you know, just for a laugh...
I am slightly lost for words at how exactly this can happen, and now have to instead call my bank and beg that they don't take the money from me (all after they had to cancel my credit card and send me a new one because of the fraudulent activity). Quite frankly I think this is a total joke and am incredibly disappointing that I spend so much money with Microsoft on various products to be a victim of what is gross incompetence.
If anyone else suffers an issue such as this, I would urge you to make it patently clear to the investigators what has happen and ask them to contact you personally, as this quite frankly is unacceptable.