LOCKED - Xbox 360 Console replacement request

I recently received an Email indicating that Xbox Live found an issue with my Xbox DVD drive and wishes to replace it with a new one. 

From what I've been able to find, it is legit (not a phishing scam), however there are a number of issues I'm running into.

(1) "This offer is only for Console ID _XXXXXXXXXXXXX" -The number in the Email does not match the physical number on my Xbox.  WHY?  I bought it used and learned that the DVD drive had been replaced.  Obviously this is a drive issue, and they wish to replace it, but I have no idea where the drive was sourced from. 

 

(2) The serial number can also be found on the dashboard.  Problem (2): the Xbox has recently RROD'd for the... 3rd time?  I've had it reflowed (not heatguned, actually done on a reflow table professionally).  It was out of warranty, and it was opened for the DVD drive replacement anyway, so I saw no problem with it.  So problem number 2, it's RROD (this was actually about 2 days ago!).

 

So, obviously I'd like to make this happen...  But the console ID has me concerned.

PS: Not sure if this was the right place to post this, but the only other post concerning this Email was posted in this forum as well.

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

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Yes this email is legit. I'd just ship the console in even though it's broken. You should get a free Xbox 360 S 250GB replacement for no charge!

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It's not just the fact it's broken.

The serial codes on the console do not match the Email they sent...

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if your console has been tampered with then it will not be replaced, regardless of what the email says

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To update this, in case anyone is following:

I called Xbox support, they said this console definitely qualifies and they'll contact me within 24hrs to push it through.  This is what the representative said anyway.  Fingers crossed for me.

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The rep can say it but he is not a service center person . When the service center sees you have broken the tamper labels they will not touch the unit and return it

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Why?  because that voids the warranty?

This has nothing to do with warranty, it's been out of warranty for years, so this is non-sequitur.

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more to do with no manufacturer will repair in or out of warranty any product that is opened

support.xbox.com/.../xbox-360-new-warranty.aspx

these are direct quotes from the warranty terms and I didn't caps anything

5. Warranty Exclusions

Microsoft is not responsible and this warranty does not apply if Your Xbox 360 S or Accessory is:

(a) damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.);

(b) used for commercial purposes (including, for example, rental, pay-per-play, etc.);

(c) opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox 360 S or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed;

(d) damaged by any external cause (including, for example, by being dropped, used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the Xbox 360 S or Accessory); or

(e) repaired by anyone other than Microsoft.

 

6. EXCLUSION OF CERTAIN DAMAGES

MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR XBOX 360 S OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to You.

7. Additional Terms

If You attempt to defeat or circumvent any Xbox 360 S or Accessory technical limitation, security, or anti-piracy system, You may cause Your Xbox 360 S or Accessory to stop working permanently. You will also void Your warranty, and make Your Xbox 360 S or Accessory ineligible for authorized repair, even for a fee.

 

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anyways i;m not trying to be mean but i'm just stating what can happen due to the warranty terms :)

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But as I said, this is not a warranty issue...  The warranty has ran out long ago.

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Yes  according to the last line they will not repair it even paid repair

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