My console has been banned from xbox live for NO reason. I am an adult who is 100% sure that NO violation of xbox terms and conditions have been broken from this console. I purchased it new several years ago, only buy new games, never modified anything. As I stated I am absolutely certain NO violations have occurred from this console. I spent 45 minutes on the phone with customer service to get absolutely no answer as to why all of a sudden a permanent ban has been placed on my console and it is irreversible. I am filling a Better Business complaint, if xbox can not remove this unjust block on the console i expect a new console in a timely manner. With the number of post that I am seeing with this same issue this morning I can only suspect that xbox has a glitch. With that said, it needs to be corrected NOW. I would suggest that everyone that is having the same problem report to the BBB and demand a new console.