Locked: Why was I suspended for something I didn't do? Gamertag:Samuridude69

Today I got suspended and this is the email I got 

This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to marketplace theft.

The conduct that caused this suspension may include, but is not limited to:

  • Duplication of item purchase history
  • Attempted Microsoft Points fraud
  • Illegitimate acquisition of redemption codes

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.

Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service.

You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visitinghttp://www.xbox.com/legal/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/legal/livetou.htm.

Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeofconduct.htm. You can view the Zune Social Terms of Service by visitinghttp://www.zune.net/legal/termsofservice.htm.

Thank you,

LIVE Enforcement Team

I have not bought or downloaded anything from the market in a while my gamertag is samuridude69. A few weeks ago my friend got suspended for the exact same reason and he did nothing ether. My question is why was I banned for something I did not do. I know xbox live code or conduct and I did not break any rules I still have half a year left on my account and I have had my account for 2 years. The only thing I have downloaded to my xbox was via license transfer and from what I know this breaks no rules and if it does why would you have the option for license transfer? 

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

A thorough investigation was made but if you want to argue it post in the suspension forum:

forums.xbox.com/.../41.aspx

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They will not reply to your post in that forum, here is the linc with the info you need forums.xbox.com/.../62589.aspx

They will not give any more info out about this because they do not want any more people taking advantage of whatever it is and getting banned.  If you don't know what caused this its time you talk with someone who has access to your account.

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The same thing happened to us "gamer tag Daraca LW" we have also contacted them and they cannot give any reason for it except to say

From: XBLPET Golf

This account was permanently suspended for accessing downloadable content through illegitimate means.

 

What that means only they know, but we lost with the ban 4000 microsoft points that I just bought and the rest of a 12month membership.

With out a proper reason i feel like they have stolen from me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Enforcement questions can not be addressed in any forum except here: forums.xbox.com/.../41.aspx

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