Looking for MIss Portia... I last contacted you a couple months back with my issue about being locked out of xboxlive because windowslive blocked my account. I don't remember the username I had here, I was AukInNh over in the windows forum. Anyhow, as you can see I finally got my account access back! My son messed up the password back in Sept or so and when the 'try again later' thing wasn't working, I started phone calls and looking here for support. That was back in November. So finally 3/23/12 they unlocked it. What a frustrating experience. I have removed my auto renewal for the family gold. It really stunk that my family was screwed because I was locked out, and I was locked out because family was trying to do stuff. Maybe family account is good when kids are little, but the way it is set up now isn't very good for adult children. Like I mentioned, I had more than a couple years of live account paid or else I would have canceled right then and gone back to individual. I have a year and a half still to think it over. :/ Anyway, wanted to stop in and thank you for your patience and support during the difficult time. I know there wasn't much you could do since it was a windowslive issue, but I appreciate having someone listen and help me understand what was going on.