Locked out of my account

I just purchased xbox live Gold last month and now out of the blue i'm being asked for a password for an email account that has been hacked for many months now, how am i expected to get into my account again if i can't even access my email address? I tryed to get it back by answering the questionaire but it keeps saying i have been denied, complete shambles this is.


Question Info

Last updated July 5, 2018 Views 7 Applies to:

Hey FarthestSix2! Sorry to hear about your situation, If you feel your account was compromised, please contact phone support (http://support.xbox.com/en-US/contact-us) to start an Unauthorized Access investigation.


You can also check our Account Security page (http://www.xbox.com/en-US/Live/Account-Security) for more info on protecting your account. Please let us know how everything went. :)

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