Locked out my account

My windows id is saying that windows id is not valid anymore and we are not able to get it in.  We went on Xbox support and their reference number is [mod removed].  The ]account in question is a q.com email address which MSN and Qwest are no longer a partner. [mod removed] We want to be able to get back on live and change the gamer tag to other/new email address which we have set up. [mod removed]  We do not want to lose everything that was built on the gamer tag.  Is there anyway that this is possible.

Please help

Thanks.

Laura Elliott

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello there! Does the account currently exist on a console, or are you trying to add it to a new console?

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It currently exists on a console and has been for the last year.  

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Hey Orange, if your GT is still on the console, then you should be able to switch it over to a different Live ID by following the steps at the bottom of this webpage

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The whole problem is, we can not get into the current windows ID, it is stating that it is not valid, so we are unable to do anything.   We want to move the gt that is under, *** Email address is removed for privacy *** which states it is not valid anymore and more it to new one, *** Email address is removed for privacy ***.   But we can't do any of that.

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Orange, you may want to visit the windows live forums at windowslivehelp.com and see if windows live can help you with this issue.

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We have try that and they referred us to you.  We now have a GT that is stuck and the COD that we play on just turned gold and no one can help.

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We have finally figured it out. we have fixed our problem and we are good to go.

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