My windows id is saying that windows id is not valid anymore and we are not able to get it in. We went on Xbox support and their reference number is [mod removed]. The ]account in question is a q.com email address which MSN and Qwest are no longer a partner. [mod removed] We want to be able to get back on live and change the gamer tag to other/new email address which we have set up. [mod removed] We do not want to lose everything that was built on the gamer tag. Is there anyway that this is possible.