Locked out avatar and can't sign in help..........

please help. My son's friend added his avatar to our xbox 360 console and some how locked our main account avatar. It asks for a passcode to sign in but it's not the one I have already  set up on the family settings so we can't get past this code to sign in. When I go to settings , profile, account and Privacy are shaded out and I can't select them.  I have also tried resetting the whole xbox but because it won't sign in I can't.  Any help would be greatly appreciated. Plus his friend doesn't know what code he entered.......

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Sounds like your son's friend was fooling around with the console.  Give phone support a call and they should help you reset the passcode

support.xbox.com/contact-us

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