Locked on the wrong country for billing.

I can't download any free or paid for games due to my details saying I'm in the United States. I live in the United Kingdom and although I can enter my address details, I cannot change the country from US to UK. Hence I can't complete any checkouts.

I've look all through the Xbox live account management and can't find anywhere to change the country. My Windows Live ID shows my address to be the UK, but not on Xbox live.

Any idea how to change the country so I can actually download and play the games?

Thanks :)

 

Question Info


Last updated July 5, 2018 Views 124 Applies to:

Unfortunately once you choose a region, you cannot change it. The only solution is to create a new account with the correct country.

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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Fudging Heck!

Ok, next question. How do you remove your Xbox live account when you signed up for Games for Windows?

Really want to keep my gamertag, it's been my online tag for the past 12 years :(

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you will have to do 2 renames

one to free up the name for 800ms points

then create an new account which gives you a free rename for the first 30days purchases and downloads do not transfer over

 

it is unknown when the previous name is freed up

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@ngocphi: The OP can't add microsoft points to his account as he lives in the UK, and has a US Region account.

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That's what e-tailer websites are for

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this is why it is always suggested you use your real region when creating an account

so billing and download issues don't arise

if he really wants the name he will have to provide ms points or be creative with the new name

 

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