(Locked) My Account has been hacked and migrated to the UK

Case Number 1157778042

My account was recently hacked and I have had some unauthorized purchases made on it. I opened the above case and it has been closed do to "violation of terms of use". I have been told that the account did not have a name on it so they could not verify who owned it. My credit card with my name on it was attached to this account I was making all the payments on the account so does that not mean that it is my account? I can answer any question about the account in detail if needed but I am unable to speak with anyone who can offer up any rational explanation. If you are required to enter a name on the account why is this not required to input one when you open the account? Plus you can change the name on the account at any time therefore anyone who has access to the account can change the name and make it there account. It does not seem to me that the investigation team did very much to try and verify the account, did they just see it had no name and case closed? Do an investigation look at the account my name is in the email attached to it, which is the same name on the credit card, call and ask me a question about the account.

As far as the unauthorized purchase I can try and stop them through my credit card. What sucks is I have a number of months left on the live account and now it is gone? What is happening with this time? Is Xbox just going to keep it? It is bad enough I have lost all game points and other things associated with my gamer tag but I can live without that as it is not that important to me but I do feel I have been let down by Xbox. Your system was compromised and I am having to pay for it.

I originally opened the case on 7/7/11 (1157559978) I called 4 days later to check on it and it had been closed, no one called me to tell me this I had to call. I then opened another case on 7/11/11 and was told I would be contacted in 7-10 days I was not contacted until 7/30/11. I was then told the case was closed to bad.

Now whenever I log into my account associated with my email I have lost my gamer tag, xbox live account and for some reason it is in the UK. I can not change this either.

What am I to do next just accept this lame excuse of the violation of terms of use over what I feel is a flaw in your system? I want to know what really took place? Why do I feel like I did something so terribly wrong? If this account does not belong to me who does it belong to? Who else is yelling and screaming about it besides me.

 

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Last updated July 5, 2018 Views 16 Applies to:

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Well that's not possible uk is not an migratable option nor can a region of an account be changed any other way you have 9!options none of them are uk

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In my billing account address options I only have 4 options England, Scotland, Norther Ireland and Wales

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You can contact your local Xbox Support and get your information wiped off, and open an unauthorized access case.  Please understand your account can't be hacked.  The only way someone can gain access to your account is if you give out some information such as login details which would give a person access.

Justin C.
Microsoft Office Specialist

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You can contact your local Xbox Phone Support and get your information wiped off, and open an unauthorized access case.  Please understand your account can't be hacked.  The only way someone can gain access to your account is if you give out some information such as login details which would give a person access.

Justin C.
Microsoft Office Specialist

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Not sure how true the 'can't be hacked' part is...same thing just happened to me today and I've never given anyone else any of my information, never used my gamertag on any other console except the one I currently have (original console), and it is only me and my wife in the house and we were both at work when it happened. Obviously, it CAN be done... Opened up a Unauthorized Account Access case with microsoft but looking at up to 21 days until its straightened out and the $125 spent on fraudulent Microsoft points returned to my account. I will NEVER again use the automatic renew and keep my credit card information on my account, game time cards from now on for me, if I ever use it again in the first place...I thought Xbox 360 was better than Playstation when it comes to this stuff...? Apparently not...

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It's entirely possible you could've been social engineered (google it) in one of it's many forms. Phishing doesn't begin and end with handing out your account details.

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The Playstation 3 got hacked my Anonymous because they only had ONE security code to hack into. Microsoft has many codes and security/firewalls to protect the community for Xbox. There is not way somebody is hacking Xbox Live.

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Bottom line is that I have never given anyone my information so that is not at all possible and I'm familiar with that social engineering and know that if you have half a brain, you won't fall victim to it. If Microsoft isn't being hacked, then how do you explain this?

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If MS were being hacked why isn't account stealing more widespread than it is and why isn't it all over the dodgy sites? Mores to the point social engineering doesn't require the user to be involved at any point and attempts can be quite subtle. Conversational friendly queries (what's your cat's name etc) are used as attempts to get potential passwords.

 

Lastly why is it that high level GTs (Stepto, Major Nelson, XBLPET, Support people, moderators on here etc) haven't been stolen during this supposed hack?

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All I am saying, is that no one but me knows the password to this account, yet it was compromised. I don't care about some convoluted "why", just the fact of the matter. This is what happened, I want to know HOW it happened!

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