Case Number 1157778042
As far as the unauthorized purchase I can try and stop them through my credit card. What sucks is I have a number of months left on the live account and now it is gone? What is happening with this time? Is Xbox just going to keep it? It is bad enough I have lost all game points and other things associated with my gamer tag but I can live without that as it is not that important to me but I do feel I have been let down by Xbox. Your system was compromised and I am having to pay for it.
I originally opened the case on 7/7/11 (1157559978) I called 4 days later to check on it and it had been closed, no one called me to tell me this I had to call. I then opened another case on 7/11/11 and was told I would be contacted in 7-10 days I was not contacted until 7/30/11. I was then told the case was closed to bad.
Now whenever I log into my account associated with my email I have lost my gamer tag, xbox live account and for some reason it is in the UK. I can not change this either.