The last strings of any attachment to Microsoft are getting frayed every hour my console remains banned. I know you probably won't answer this but I implore you to listen and hear me out.
After speaking to your customer service department for what seemed like hours, I got nowhere as to why and how my 360 was banned. However, an intrepid young man from my local Gamestop gave me a reason. I didn't even tell him what I had been playing the night before when he immediately said, "You were playing Black Ops and you accepted a private game from someone you didn't know." I said yes and told me that was why my console was banned. It was hacked by those people who through no fault of my own destroyed my console. I was the 6th person to have asked him about this and it doesn't seem to be an isolated incident.
I do not know why you guys do not and will not discuss this as you have practically made my 360 useless as I use it to play online and watch Netflix 99% of the time.
I will not buy another 360 as I did not cause the hack.
I agreed to your terms of service...The hackers did not.
This is akin to me telling the police my house was robbed yet I was the one that was punished.
You have to address this. This is not fair. This is why APPLE beats you at everything.
I would have walked out of an APPLE store with a new MacBook for free by now if the damage to my laptop was not my fault. I've seen it happen more than once to a couple of friends.
I am not a criminal. I am a victim of circumstance perpetrated by lowlifes who sit in their basements trying to cause chaos.
You cannot just sit there and tell me that you are going to ignore this because I know you can see this.
I've been a loyal customer for 4 years. Never missed a subscription renewal...well maybe once when I went on vacation...
You and the hackers effectively bricked my device which I used my hard earned money to buy!
I was nothing but a fan of Sony and Nintendo until the 360 came out and now my PS3 is just used to watch Blurays and my Wii has been sold off...
Please read this and understand.
You cannot send me to your console ban page and tell me that I either hacked my console, modified it, or attempted to commit fraud.
I DID NONE OF THAT. THAT IMPLICATION IS BORDERLINE, IF NOT COMPLETELY, LIBELOUS!
Lift the ban or I will know that at Microsoft, the customer is never right.