LOCKED: consol banned

my son's xbox consol in which i have a family account is reading banned when signing onto live. ive been on the phone with customer service 3 times today and consistantly get different answers. this has become very frustrating for me....please explain why this happened

 

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Last updated July 4, 2018 Views 1 Applies to:

Sorry to deliver bad tidings but Microsoft don't provide any reasons or explanations about console bans.

The only information they are willing to provide can be found at this link Console Suspensions - Xbox.com

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Hello. If your son's console has been suspended, it is due to a gross violation of the Xbox LIVE Terms of Use or Code of Conduct identified by the Xbox LIVE Policy and Enforcement team. This thread is now locked, as this is not open for discussion on the Xbox Support forums. You can post in the forum titled " 14 My Xbox LIVE Account was suspended . " 


For more information on Console Suspensions, please visit: http://www.xbox.com/en-US/consoleban 

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