I am writing to find out why my son's console was banned. He used it just last night to watch netflix. This afternoon he turns it on and has a message that his console has been banned. We have not gotten an email and have spent over an hour on the phone getting all different answers as to what is going on. I need to know what is the reasoning for this and why when nothing has changed or altered is it banned. We have not done anything and can not afford to purchase another console. This is very frustrating and needs to be resolved soon. We have been bounced around and want an answer. We will change gaming systems completely if this isn't resolved. I know with XBOX being such a big company my little account doesn't matter but it does to me.
Dana K. Little