The Xbox is used only by my eleven year old son. The Xbox 360 was purchased new for Christmas 2009. The console has never been opened or modified in any way. My son has purchased all his games from Gamestop or direct download from Microsoft. My son is not allowed to use it during the school week. Saturday September 10, 2011, he tried to log on and found the console was banned. Nothing was done to violate any rules. I have researched the situation and found that multiple people were incorrectly banned approximately the same time period. I was referred to Mat Munsinger to correct the situation but was told I could only contact him through this forum. Please email me at [mod removed] in reference to removing the incorrect ban.
Richard P. Glunk, MD
[mod removed - no personal info, please]